If you've ever had a shared hosting account in the past or you've dealt with any other kind of online service, you probably know from your personal experience that for some things it's better to consult with a live person on the phone rather than exchange tickets or emails. In order to know more about a specific service before you decide to purchase it or if something small needs to be done, for instance, it'll be much easier and faster to get it done in real time. When you are able to seek the advice of representatives by phone, it's very likely that you are working with an actual web hosting provider, not a reseller. The type of support that you will get on the phone differs between different suppliers - from general issues to professional technical support. Usually the majority of providers will offer you pre-sales assistance and first level telephone support, while more complex technical matters are managed via electronic mail and tickets.

Phone Support in Shared Hosting

All our shared hosting plans feature phone support fourteen hours a day even on public holidays, therefore if you don't have an account yet, you will be able to give us a call and learn more about our services or whether we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you'll be able to contact the phone number that is nearer to you. If you're a current customer, we will help you timely with all the general and billing issues and with multiple technical issues so as to save you time and efforts - we acknowledge the fact that often it's much easier talk to a live person so as to get things done instantly. Certainly, some issues cannot be taken care of on the telephone, so in such a case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you wish to know more about the packages, you have a billing issue or some general problem, you can call us. Though some more complex matters could need a ticket in order to give time to our tech support crew to investigate, we will assist you with many technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we have an international number where you can get in touch with us.