Should you ever encounter a problem with your site and be unable to solve it, ask the respective web hosting provider’s customer service team to help you get the site back online. A speedy resolution would be the best scenario, but a lot of companies reply within twenty four hours or even more, especially if you are doing business with a reseller. Even if the problem can be resolved without much effort, your site may not work satisfactorily or it may not be accessible whatsoever for a long interval, so you may lose potential clients because it’s pretty unlikely that anyone will be inclined to come back to a website that’s out of order. That’s why, you have to make certain not only that you can reach your hosting company, but also that they can respond and help you in a timely manner. If a web application update doesn’t go as planned or you delete something accidentally, for instance, the site must be restored speedily in order to avoid prolonged unreachability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting around for hours and hours on end, or even all day, to obtain a reply to a helpdesk ticket or an email. No matter when you contact us, we’ll assist you within less than sixty minutes with any sales and technical questions you may have. As a matter of fact, our real reply time hardly ever exceeds twenty to thirty minutes. As we are at your service 7 days a week, you’ll always receive help in a timely manner and we are aware of how essential that is in the online world. Shortly after you contact us, we’ll answer your enquiries. If you encounter any technical issue, we’ll take care of it instead of you, or we’ll provide you with all the required information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we know how critical it is to receive prompt help, we promise that you’ll never have to wait around for more than one hour to obtain a reply to any support ticket that you submit via your semi-dedicated server CP. The fact is, you’ll seldom need to wait for more than 20-30 minutes and this is valid for any issue irrespective of what its nature is – general, billing or technical. Besides, our client and technical support team is working 365 days a year, which means that even if you post a ticket during public holidays, you’ll invariably obtain a fast reply, which will include the answer to an inquiry, the solution to a complication or the information needed to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever have to waste an entire day awaiting a reply like you would with plenty of other providers.