A live chat is a real-time method of communication between a hosting supplier's support team and its customers. It is a very efficient way to get some info about the web hosting services or get some issue resolved since you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of mistakes at the time you exchange information like usernames or domain names, the faster response time as the communication is real-time and the fact that you don't need to stay on the chat constantly - you'll be able to do another thing while the agent investigates the issue in question. In addition, you'll be able to become a part of a live chat room from any computer which is connected to the web, avoiding the telephone rates that you'll need to pay in case you are calling to another country.

Live Chat Support in Shared Hosting

As we consider the fact that a number of troubles are easily resolved when you chat with a live person, we offer a live chat service for all of our prospective and existing customers. The chat is accessible every single day and our customer support agents will help you with a variety of questions and troubles. If you are not our client yet, you'll be able to find out more about our shared hosting packages and the website hosting platform in general in order to be certain that your web sites will operate effectively on our servers. If you already have an account and you've got some questions or you have any kind of issues with any of our services, you'll be able to join us on our live chat and we can provide the needed information or help you troubleshoot the issue. You will need to open a support ticket for certain issues that need longer time or the expertise of a sysadmin, still for a number of common troubles you can get help right away.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every day, even on weekends and holidays. It is the best way to find out more details about our semi-dedicated hosting plans in case you don't have an account yet or to get some issue resolved in case you're a client and our customer support agents will assist you live no matter what time of the day you join the chat. If you're hestitating which plan is more appropriate for your sites, in case you need advice whether you should acquire a particular upgrade and how to obtain it or when you've got difficulties installing an email account on your computer, you can get in touch with us and we'll give you the needed info quickly. The live chat is online even after our phone lines are off for the day, so if you have an account with us, you can be certain that you will always find quick help with any kind of question or issue that comes up.