There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you choose is a trouble ticket system. It is the least complicated communication medium for many reasons. In case no help desk support staff member is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will always be received. Additionally, you can copy ‘n’ paste large pieces of info without worrying about typing mistakes, and if a given problem needs more time to be solved or a number of responses must be exchanged, all the information will be in the very same place, so each party can always see the comments left by the other one. The downside of using tickets to touch base with your hosting company is that they’re often separate from the web hosting platform, which means that if you have to supply info or to follow directions, you will have to use no less than two different systems and this number can grow if you would like to administer several domain names. Besides, lots of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket while you’re browsing through your files or editing different settings. The ticketing system is being strictly monitored 24-7-365 by our client service team members and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to get help. In contrast to some other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you want and ask for information concerning any billing or technical issue. You can also read a selection of articles, which will help you resolve the most commonly met predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you’d like to get in touch with our help desk support staff members, you will be able to open a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different tech support platform like you’ll need to do with the majority of hosting companies on the market. Our integrated trouble ticket system will allow you to submit a new ticket with no effort and to look through older tickets using a smart search filter. In addition, you’ll be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you choose for your new ticket. You can do all of these procedures without signing out of your Hepsia Control Panel at any time, which goes to say that in case you confront any challenge or have a query, you can get in touch with our support engineers and solve the specific issue within the hour using one single support platform.