24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting packages are round-the-clock, thus you can forget all about waiting for several days to receive assistance. In case you are not our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you do have an account, you're able to open a support ticket in addition to the other three methods of communication. You are able to choose the most suitable way to contact us based on where you are or the hardware you're using. We will assist you for more or less any hosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you're able to take full advantage of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With a lot of connection options, you are able to choose the best approach to contact us and inquire about our services in case you don't have an account yet, or ask for support in case you are already one of our customers. You'll be able to give us a call, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature 1-hour response time guarantee, even though it rarely takes over 20 mins to get assistance whatever the nature of the issue. With our customer and tech support services, we will be there for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you are a current customer and you require help with a technical issue which requires additional time to analyze or resolve, you are able to open a support ticket from your billing account or you'll be able to send an e-mail and we will take care of the issue and send you a reply within the hour. The answer time is guaranteed 24/7, including weekends and holidays, however for many problems it takes no more than 30 mins to receive support. Our support service covers your VPS plus all pre-installed software it comes with, so in case you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will enjoy prompt support when you buy a dedicated server from our company. Our customer and technical support teams are available 24/7/365, therefore if you open a ticket through your billing account or you send an email about any problem with the server or the pre-installed software on it at any time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the perfect option if the issue involved requires longer time to be resolved or when it has to be forwarded to our administrators, since it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.