Even though the web hosting service supplied by the different companies is almost the same, every provider has a personalized platform with its own tweaks and ways to complete certain operations. In such a case, a rich knowledge base would be exceptionally useful both for persons with no practical experience and for technically practiced users who will ultimately discover how given tasks are executed, but will lose valuable time in the meantime. The objective of such a knowledge base is to help make the hosting service quick and easy to use, sparing users lots of time and efforts. The end result is more contented clients, since they can swiftly find the information they require, and considerably less work for the customer support team, because usually most of the enquiries and difficulties that customers have got are already described in the knowledge base. In case the articles themselves are adequately written and cover more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

If you get a shared hosting account from our company, you’ll receive access to our extensive online help documentation where you will see info on virtually everything related to our hosting solutions. The topics range from how to set up an e-mail address on your hand phone, to how to do various things using an .htaccess config file. The articles are written in a simple-to-grasp fashion and include elaborate instructions on how to carry out a particular task within your Hepsia hosting Control Panel. You can also find information that’s not directly connected to Hepsia, for instance one that concerns Internet apps on your computer. The complete archive of articles will be located in the Control Panel’s Help section, but the ones that are dedicated to a certain Control Panel section can be accessed on the spot. Considering the fact that we have included as many topics as possible, you’ll be able to discover more or less everything about your account.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled an extensive online knowledge base for all our current and future customers, so if you get a semi-dedicated server package through our company, you’ll be able to find any information that you are looking for at any moment. We have numerous informational articles, which will help you better understand what is happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are simply 2 examples. Our in-depth manuals will help you do anything you like – uncompress an archive, import a MySQL database, forward a domain name, and so on. Additionally, we’ve also got troubleshooting guidelines, which will permit you to discover what causes a specific problem and the likely solutions for it. If you cannot send e-mails or your domain name opens a 500 Internal Server Error message, for example, you can browse our knowledge base and rectify the issue instantaneously. The articles can be accessed through any Control Panel section, as well as through the dedicated Help section.