Support and Help Channels
A 60–minutes Ticket Response Guarantee
Our client assistance Dept is available day–and–night to attend to all your support demands. Every ticket you send out to us shall be resolved within less than 60 mins. If your situation requires assistance from an administrator, we’ll address the ticket to the person in charge and will let you know that the situation is being taken care of.
Expert Client Assist Service
Our tech assistance crew is going to be working for you 24/7 to to reply to all support request tickets that you send to us. We offer customer assistance for all the applications that are pre–installed on your machine. These include our custom created Online Control Panel, the selected Operating System and also the server administration panel (depending on the VPS type).
An Educational Help Section
In the Online Control Panel that comes absolutely free with your virtual server, you can find an educational Help section, that features all that you should be aware of when maintaining your web sites and software. We have incorporated a wide range of how–to articles and video guides that display the important site management duties in an easy to comprehend fashion.