Customer Support Channels
A 1–hour Response Guarantee
Offering high–quality support on time is our top priority, so we backup each shared hosting plan with a one hour ticket solution guarantee. As soon as you send a ticket or post an e–mail, our customer support crew will try their best to generate the most acceptable answer to your case and to provide you with guidance in due time.
A Top–quality Support Service
You can easlily email us 24x7x365 with any issue you have got relevant to Netspeed Web Engineering’s solutions. We now have professionals present continually to provide instructions when required. You’ll be able to the ticket system or send us a message whenever you want, or pick up the telephone or use the online chat within working hours.
An Intuitive Help Section
The Control Panel provides a comprehensive know–how base that’s built into all sections. In each section, you’ll find a Help control key which will load for you a group of step–by–step tutorials on how to take advantage of a selected function or execute a particular action. Furthermore, we have prepared training videos that will help you get a better idea of the Control Panel’s interface.