Technical Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be attended to in maximum 60 min after the ticket or e–mail is received. If your case calls for further assistance from a server admin, we’ll direct the trouble ticket or the email to the person in charge, right away then leave a comment to let you know that more time will be needed for reaching a solution. If you make use of the Managed Services package, any of the server management services included there will be executed whenever you choose.
A Topflight Tech Support Service
Should you need any assistance using our Online Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, you can reach the technical support team at any moment through the ticketing system. Besides, in case you require assistance administering your dedicated server, you can make use of our Managed Services package, which includes Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard drive space, etc.
A User–Friendly Help Section
We have equipped our Online Control Panel with an extensive knowledgebase, which includes extensive explanations of all its features and functions. Besides, we have made detailed video tutorials that will further demonstrate to you how to perform a specific action or solve a regularly experienced issue. The help articles and the video tutorials are easily accessible from every Online Control Panel section via the Help and Videos buttons located in the upper right corner.